Shipping policy
Shipping Policy
Last Updated: September 2, 2026
At GRAND PALATE, our goal is to make shipping information easy to understand before customers complete their purchases. This Shipping Policy explains our delivery coverage, shipping methods, charges, estimated transit times, order handling procedures, and important information concerning packages after they leave our fulfillment process.
1. United States Delivery Coverage
GRAND PALATE currently provides shipping services within the United States only.
We do not offer international shipping at this time. Orders requiring delivery to an address outside the United States cannot be accepted for shipment through our current delivery network.
Customers must provide a complete and valid U.S. shipping address at checkout.
2. Shipping Methods and Charges
Eligible orders may be shipped using the following services:
Express Shipping
Estimated transit time: 1–2 business days
Shipping charge: $15.00
Express Shipping provides our faster available delivery service.
Standard Shipping
Estimated transit time: 3–5 business days
Shipping charge: $8.00
Standard Shipping is available at no charge for qualifying orders of $70.00 or more.
3. Free Standard Shipping
GRAND PALATE provides FREE Standard Shipping when the qualifying order total reaches $70.00 or more.
For purchases below $70.00, the regular Standard Shipping charge of $8.00 applies.
Free shipping does not include Express Shipping. If a customer chooses Express Shipping, the regular $15.00 fee applies even when the order qualifies for free Standard Shipping.
4. Shipping Summary
Our current domestic shipping structure is:
Express Shipping — 1–2 business days — $15.00
Standard Shipping — 3–5 business days — $8.00
Standard Shipping for orders of $70.00 and up — 3–5 business days — FREE
Applicable delivery options and charges will be displayed during checkout before the purchase is completed.
5. Order Handling Before Dispatch
After an order is successfully placed, GRAND PALATE may require time to review the order, prepare the merchandise, package the items securely, and arrange collection or transfer to the shipping carrier.
This preparation period is separate from carrier transit time. The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally refer to the period after the package has been processed and accepted into the carrier's network.
Orders placed on weekends or recognized holidays may begin processing on the next business day.
6. Understanding Transit Times
Business days generally refer to Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
All delivery periods provided by GRAND PALATE are estimates rather than guaranteed arrival dates.
Delivery schedules may occasionally be affected by weather conditions, transportation interruptions, carrier network congestion, holiday demand, high parcel volumes, or other events outside our reasonable control.
7. Customer Shipping Information
Customers are responsible for ensuring that the shipping information submitted with an order is accurate and complete.
Before completing checkout, please verify:
Recipient's full name
Street number and street name
Apartment, suite, or unit number, if applicable
City
State
ZIP code
Incorrect or incomplete information may result in delayed delivery, failed delivery attempts, or the package being returned to sender.
If you notice an error after submitting an order, contact GRAND PALATE promptly. We will make reasonable efforts to assist before dispatch, but address changes cannot be guaranteed once fulfillment or carrier processing has begun.
8. Shipment Tracking
When tracking is available for an order, tracking details may be provided after the package has been prepared for shipment.
A tracking number may initially show limited or no movement while the carrier receives and scans the package into its network.
After tracking becomes active, customers can generally use the carrier's tracking service to follow the latest available progress of their shipment.
9. Carrier Delays
GRAND PALATE works to provide reliable shipping estimates, but carrier transit can occasionally be affected by circumstances outside our direct control.
Potential causes of delay include severe weather, transportation disruptions, carrier service interruptions, holidays, unusually high shipping volumes, or unforeseen logistical conditions.
If an order appears to be substantially delayed, customers may contact GRAND PALATE with their order information. We will review the available tracking details and provide reasonable assistance where possible.
10. Undeliverable Shipments
A package may be returned to GRAND PALATE if the shipping carrier is unable to complete delivery.
This may occur because of an incorrect address, incomplete delivery information, missing apartment or unit details, or unsuccessful delivery attempts.
Customers whose packages are returned as undeliverable should contact us to discuss the available next steps.
If a new shipment is required because inaccurate or incomplete delivery information was originally supplied by the customer, additional shipping fees may apply.
11. Packages Marked as Delivered
If carrier tracking indicates Delivered but the package cannot be located, customers should first inspect common delivery areas such as the mailbox, porch, entrance, reception desk, parcel room, or other secure locations around the property.
We also recommend checking with household members, neighbors, building management, or the applicable shipping carrier.
If the shipment remains missing, please contact GRAND PALATE with your order details so we can review the available delivery information and provide reasonable assistance.
12. Damage During Transportation
Customers should inspect their packages and merchandise promptly after delivery.
If an order appears to have been damaged during transportation, please contact GRAND PALATE as soon as possible. Keep the original shipping container and packaging materials whenever possible and take clear photographs documenting the condition of both the package and affected merchandise.
Any eligible return, refund, exchange, or replacement may also be handled according to the terms of our Return & Refund Policy.
13. International Shipping Restriction
GRAND PALATE does not provide international shipping.
Our current shipping services are limited to eligible delivery addresses within the United States. Orders addressed to destinations outside the U.S. cannot be fulfilled.
14. Changes to This Policy
GRAND PALATE may update this Shipping Policy periodically to reflect changes in shipping rates, carrier arrangements, fulfillment procedures, delivery services, or other operational requirements.
The latest version of this policy will be published through our online store with its applicable revision date.
Contact Information
For questions concerning shipping charges, estimated delivery times, tracking information, or an existing shipment, please contact:
GRAND PALATE
Address: 17109 60th Street, Bristol, WI 53104, United States
Phone: 262-914-6111
Email: Kt01026031395@gmail.com